Return and Refund Policy

Last updated: September 18, 2025

We want every Arcbok order to arrive safely and match the product information displayed on our website.

Return Overview

Return request period: Within 30 days of delivery
Damage reporting period: Within 7 days of delivery
Refund processing: Usually 5–10 business days after approval

All returns require prior authorization.

1. Return Eligibility

To qualify for a standard return, the product must be:

Unused and undamaged
Free from scratches, stains, chips, or signs of display
Returned with its original packaging
Accompanied by proof of purchase
Securely packed for return transportation

Unauthorized returns may be refused.

2. Requesting a Return

Email service@arcbok.com with:

Your order number
The email address used at checkout
The product you wish to return
The reason for the request
Relevant photographs, where applicable

If approved, we will provide return instructions and the correct return destination.

Do not send products to our registered business address unless our support team specifically directs you to do so.

3. Damaged or Incorrect Products

Decorative bookends can be heavy or fragile depending on their material. Please inspect your order promptly after delivery.

Broken, cracked, or chipped
Structurally defective
Incomplete
Different from the item ordered

Include photographs of the product, internal packaging, external package, and shipping label. Keep all packaging until the claim has been reviewed.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

4. Change-of-Mind Returns

For returns resulting from a change of mind, unsuitable size, color preference, or an ordering mistake, return shipping costs are generally the customer’s responsibility.

Original delivery charges are normally non-refundable unless required by law.

5. Products We Cannot Accept

Returns may be declined for:

Used or damaged products
Products without original packaging
Products returned after the applicable return period
Final-sale items marked as non-returnable
Gift cards
Personalized or made-to-order products

These exclusions do not affect mandatory consumer rights.

6. Return Inspection

Returned products are inspected after arrival.

A refund may be reduced or declined if the product has been used, damaged after delivery, or inadequately packed for return transit.

7. Refund Timing

Approved refunds are issued to the original payment method.

Refunds generally appear within 5–10 business days after approval. Actual processing time depends on the customer’s bank, card issuer, or payment provider.

8. Exchanges and Cancellations

Direct exchanges are not guaranteed. Customers may need to return the original product and place a separate order.

To request cancellation, contact us immediately. Cancellation cannot be guaranteed after fulfillment has started.

9. Return Address

SUNSHINE ELECTVICD TECHNC LIMITED

RM 701 TOWER B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD TST KL

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