Contact Us
Whether you need help choosing a bookend, checking an order, reporting delivery damage, or arranging a return, our customer care team is ready to assist.
Send Us a Message
Email: service@arcbok.com
Support Schedule:
Monday through Friday
9:00 AM–6:00 PM Eastern Time
We normally respond within 1–2 business days. Messages received during weekends or public holidays will be reviewed on the next available business day.
For Order Assistance
To help us locate your order efficiently, include:
- Your order number
- The email address used at checkout
- The name of the product
- A short explanation of the request
For damaged, defective, missing, or incorrect products, please also provide clear photographs of the item, packaging, and shipping label.
Before Sending a Return
Do not send a product to the registered business address without receiving return authorization.
Approved returns must be sent to the address specified in the instructions provided by our customer care team. The approved return destination may be different from our registered business address.
Company Information
Arcbok is operated by SUNSHINE ELECTVICD TECHNC LIMITED.
Customer Service：service@arcbok.com
Website: arcbok.com
Business Address
RM 701 TOWER B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD TST KL