Privacy Policy

Last updated: September 18, 2025

This policy explains how orders placed with Arcbok are prepared, dispatched, tracked, and delivered.

Shipping Summary

Processing time: Usually 1–3 business days
Estimated delivery: Usually 5–12 business days after dispatch
Tracking: Sent by email when available

Delivery estimates are not guarantees and may vary by destination.

1. Preparing Your Order

Orders are generally processed after payment has been successfully confirmed.

Processing does not normally occur on weekends or public holidays. Additional preparation time may be required during:

Promotional events
Holiday periods
Product launches
High-volume sales periods
Payment or address verification

A shipping confirmation email will be sent when the order has been dispatched.

2. Delivery Estimates

Standard delivery generally takes approximately 5–12 business days after dispatch.

Delivery may take longer because of:

Customs inspections
Carrier congestion
Severe weather
Remote delivery locations
Local delivery restrictions
Incomplete address information
Events outside our reasonable control

3. Shipping Charges

Available shipping methods and charges are displayed at checkout before payment.

Charges may depend on the destination, package size, order value, and selected shipping method.

4. Delivery Address

Customers must provide a complete and accurate delivery address.

If you notice an error, contact service@arcbok.com immediately. We cannot guarantee address changes after processing has started.

Additional delivery or reshipping costs caused by incorrect information may be the customer's responsibility.

5. Tracking Your Package

Tracking information may take 24–48 hours to become active after dispatch.

Tracking can temporarily stop updating while a package:

Moves between carrier facilities
Passes through customs
Transfers to a local delivery partner
Waits for the next carrier scan

6. Separate Packages

Products from the same order may be shipped separately. When this happens, customers may receive multiple tracking numbers, and packages may arrive on different dates.

7. Duties and Import Charges

International deliveries may be subject to customs duties, import taxes, brokerage charges, or handling fees imposed by the destination country.

Unless checkout states otherwise, these charges are the customer's responsibility.

8. Delivered but Not Located

If tracking shows "delivered" but the package cannot be found:

Verify the delivery address.
Check entrances, mailrooms, parcel lockers, and reception areas.
Ask household members, neighbors, or building staff.
Allow one additional business day.
Contact the carrier for delivery details.

If the package remains missing, email our support team with the order number and tracking information.

9. Returned Packages

Packages may be returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the shipment.

Additional shipping charges may apply if the customer requests reshipment. Any available refund may exclude original shipping fees and carrier return costs.

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